Beth resolves the routine policy, benefits, IT, and knowledge-base inquiries that consume HR and ops bandwidth — escalating sensitive cases with full context.
Routine internal inquiries — policy lookup, benefits questions, IT helpdesk requests, internal knowledge base searches — consume HR business partners, ops leads, and IT staff bandwidth that should be on strategic work. Beth (in build) handles these inquiries at enterprise scale with role-based access controls and configurable escalation logic for sensitive topics.
Routine HR and IT inquiry handling consumes 20–40% of HRBP and IT-helpdesk bandwidth in most large enterprises. The cost is both direct (the bandwidth itself) and indirect (the strategic work that doesn't get done). Beth's managed agent on this surface typically resolves 80%+ of routine inquiries autonomously, escalating only the cases that require human judgment.
Beth ingests the existing internal knowledge base, policy documents, IT runbooks, and HR FAQ content. Managed agents handle inbound inquiries via Slack, Teams, email, or internal portals — answering routine questions inline, escalating sensitive topics (harassment, mental health, termination, performance disputes) to the qualified human with full context.
Ingest internal KB, policy library, IT runbooks, and HR FAQ. Define role-based access controls so the agent only surfaces what each role is authorized to see.
Configure the topic taxonomy that triggers automatic human escalation — harassment, discrimination, mental health, termination, performance disputes, anything region-specific (works councils, etc.).
Deploy the agent on a single inbound channel (most commonly Slack or Teams) with audit logging and human-review on initial responses.
Once the pilot channel is stable, expand to email, internal portal, and other inbound surfaces.
Sensitive topics are configured for automatic escalation to a qualified human (HRBP for HR topics, IT manager for IT issues, etc.). The agent provides full conversation context to the escalation target so the employee doesn't have to repeat themselves. Topic taxonomy is configurable per region and per regulatory requirement.
Role-based access controls are configured during pilot scoping. The agent only surfaces information the requesting role is authorized to see — comp data goes to comp-eligible roles, board materials go to board-eligible roles, etc.
Yes. Beth integrates with the existing HRIS, intranet, and ticket-management stack via API. Pilot scoping covers the integration plan.
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